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Feedback and Complaint Forms
Feedback from our members is important to us as it allows us to respond to your needs and improve the products and services we offer. Feedback Forms can be downloaded and returned to us in branch or through email.
- Feedback Form (pdf)
Should you wish to log a complaint, please download the Complaints Procedure Form below, complete and return to the attention of Danielle Groom, Complaints Officer. Ballina Credit Union aims to resolve and respond to all complaints as quickly as possible. Full details of the Complaints Procedure are outlined in the Complaints Procedure Form.
Documents
- Volunteer Application Form (pdf)
- Members Quarterly Draw Form (pdf)
- Members Quarterly Draw Terms and Conditions (pdf)
Annual Reports
- Annual Report 2024 (pdf)
- Annual Report 2023 (pdf)